1.1 By registering on our website you can place orders directly on the website. If you already have a designated seller, you can contact him at any time and by any means during the purchase process on our website.
1.2 You can contact us by calling 916 421 995 or by sending an email to info@bhus.es.
1.3 Placing an order implies full acceptance of the price, product specifications and conditions of sale.
1.4 Once the order is completed, an invoice will be generated that cannot be modified in any way (Royal Decree 1619/2012, of November 30, which approves the Regulations that regulate billing obligations). If a modification is necessary, a return invoice will be generated and a new invoice will then be issued.
2 Quality defect and quantity errors
2.1 At the time of receipt of the merchandise, the customer has the obligation to count the merchandise received and check the status of each box, if there is any anomaly in relation to the quantity or status of any product, a record must be made on the delivery note or delivery receipt.
2.2 The client must notify to B&G HITECH S.L. any quality / quantity defect by email within a maximum period of 3 business days from receipt of the product. Subsequently, you must contact a commercial specialist within a maximum period of 7 business days.
2.3 After the above period without any notification of claim by the customer, it will be understood that the customer has received the merchandise in perfect condition and complete. Claims for missing materials, errors or damaged products will not be accepted.
2.4 In the case of determining the cause of the problem, the quality or quantity defects will be charged to B&G HITECH S.L. and will be followed up with the client.
3 Returns
3.1 From the date of receipt of the product, the customer will have 15 calendar days to return any product they want, after 15 calendar days no return request will be received.
3.2 Customers can only request returns by contacting us by email or phone. If there is a sales specialist connected, they can communicate directly with them.
3.3 The customer must send a copy of the invoice when returning the product.
3.4 If the main reason for the return is due to personal preferences of the client, the costs of the return will be charged to the client.
3.5 If the main reason for the return is B&G HITECH S.L. (due to product error, inconsistency with the order, etc.), the return costs will be charged to B&G HITECH S.L. In any case, prior communication will be necessary in order to avoid misunderstandings.
3.6 Policy for returning products
3.6.1 It is not allowed to use own or third party seals on the original packaging.
3.6.2 It is not allowed to write the address directly on the original packaging.
3.6.3 Products without their original packaging or with manipulated packaging will not be accepted.
3.6.4 The product must be returned with all components, manuals, original packaging and in perfect condition. It is not allowed to write or mark on the original packaging of the product or manipulate or alter the original components of the product.
3.7 In any case, receipt of the returned product does not imply acceptance of the return, B&G HITECH S.L. will verify the product within 7 business days and notify the customer of its condition, which could be: defective, lost or accepted.
3.8 B&G HITECH S.L. will return the product to the customer's address in case the return does not comply with the specified regulations, the transport charges will be charged to the customer.
3.9 If the product complies with the return regulations, B&G HITECH S.L. will refund the original amount of the purchase of the product to the balance of the customer's account.
3.10 In any case can the customer send the product directly to the address provided by B&G HITECH S.L. to request the return without the corresponding request for return. In such a case, the product will be returned (customer is responsible for shipping costs) or put on hold in an unprocessed state.
3.11 Shipping Address:
B&G HITECH S.L.
C/ la Robla, 4, Nave 2, 28947, Fuenlabrada, Madrid (SPAIN)
Phone +34 916 421 995
4 Warranty and return
4.1 The guarantee provided by B&G HITECH S.L. covers manufacturing defects for 3 years from the date of sale.
4.2 Repairs will be carried out and checked only by the technical department of B&G HITECH S.L.
4.3 The warranty does not cover natural wear of parts, man-made damage, misuse or abuse of the equipment.
4.4 The repair or operation of the product by unauthorized third parties is not allowed, in which case, the guarantee would be void.
4.5 In any case, the serial number of the product to be repaired must coincide with the serial number that appears on the delivery note provided by B&G HITECH S.L.
4.6 In the event that the product is tested and examined by the technical department of B&G HITECH S.L., and it is found that there is no defect, the testing and Shipping costs will be charged to the customer.
B&G HITECH S.L. reserves the right to modify the above conditions without prior notice.